Frequently Asked Questions
Everything you need to know about shopping with The Shop at The Broad.
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard shipping typically takes 5-7 business days within the continental US, while expedited options arrive in 2-3 business days. Rates are calculated at checkout based on weight and destination.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that certain limited-edition items and final sale products are non-returnable.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by location and typically range from 10 to 21 business days. Customers are responsible for any customs duties or import taxes incurred.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are the products sold online the same as those in the physical museum shop?
Most of our popular items and exhibition-related merchandise are available both online and in-store. However, some exclusive floor items may not be listed on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay, Google Pay, and PayPal.